Thomson Reuters Tax Professionals incident
SurePrep TaxCaddy "Oops" Message
Resolved after 1 hour 8 minutes, affecting TaxCaddy Dashboard, on January 13, 2025.
The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Affected components
Update timeline
- monitoring Jan 13, 2025, 04:05 PM UTC
We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
- resolved Jan 13, 2025, 05:13 PM UTC
The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
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