Thomson Reuters Tax Professionals incident
SafeSend Service Disruption – Error Uploading Documents
Resolved after 3 hours 9 minutes, affecting SafeSend Returns, on October 14, 2026.
Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- monitoring Oct 14, 2026, 11:00 PM UTC
We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
- resolved Oct 15, 2026, 02:10 AM UTC
Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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