Is Thomson Reuters Tax Professionals down?

We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.

We are continuing to work on a fix for this issue.

Our metrics and internal testing continue to indicate the ability to login to SurePrep remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.

Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Based on our internal monitoring, we have determined we are experiencing connectivity issues with the IRS Modernized e-file system, which may delay IRS acknowledgements. You can continue submitting e-files, and each submission will be timestamped when we receive it. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.

We are continuing to work with the IRS to investigate connectivity issues with the IRS Modernized e-file system following IRS maintenance to its e-file system on Sunday, which may delay IRS e-file transmissions and acknowledgements. You can continue submitting e-files and electronically filed returns that are due are considered timely filed if submitted by 11:59 P.M. local time on the day of the deadline. Taxing agencies use the date and time of when the e-file was transmitted to Thomson Reuters and we received it, as the timestamp to determine if it was timely filed. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.

The connectivity issue with the IRS Modernized e-file system has been resolved. We are now transmitting e-filed returns and receiving acknowledgements normally. You may experience delays in receiving acknowledgments from the IRS while we address the backlog. Thank you for your patience while we worked with the IRS to resolve this issue.

We are investigating an issue affecting some customers who use SMS-based multi-factor authentication (MFA) to access Thomson Reuters products. Impacted users may experience delays or failures receiving authentication codes, which can prevent successful login. Customer Impact: Some customers may be unable to complete MFA authentication and access affected products. Workaround: Alternative authentication methods may be available for some users depending on their account configuration. Next update to follow as soon as additional information is available. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.

We have resolved an issue affecting customers using SMS-based Two-factor authentication (2FA) to access Thomson Reuters products. Impacted users did not receive authentication codes, which prevented successful login. The issue is now mitigated and normal service has been restored. If you've exceeded the limit of ten SMS code attempts within an hour, please contact our Support team for assistance.

We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.

We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.