Resolved after 4 hours 14 minutes, affecting TaxCaddy Dashboard, on February 10, 2025.
The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Affected components
Update timeline
- investigating Feb 10, 2025, 03:08 PM UTC
Based on our internal monitoring, we are aware that some customers may experience slowness in loading TaxCaddy. We are investigating the issue and will provide an update as soon as we have more information.
- monitoring Feb 10, 2025, 04:50 PM UTC
A fix has been implemented, and we are seeing improvement in performance and we continue to monitor the system. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 10, 2025, 07:22 PM UTC
The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
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