Thomson Reuters Tax Professionals incident
SurePrep - Errors Navigating and Performing Functions
Resolved after 2 hours 38 minutes, affecting SurePrep SPbinder and SurePrep 1040SCAN Review Wizard, on March 6, 2025.
Our metrics and internal testing continue to indicate navigating and performing functions within SurePrep remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- monitoring Mar 06, 2025, 09:56 PM UTC
We are aware some customers were experiencing errors navigating and performing functions within SurePrep. A fix has been implemented. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 07, 2025, 12:34 AM UTC
Our metrics and internal testing continue to indicate navigating and performing functions within SurePrep remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
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