Thomson Reuters Tax Professionals incident
Intermittent FirmFlow errors in GoFileRoom: "An error has occurred. Please refresh the browser."
Resolved after 22 hours 41 minutes, affecting GoFileRoom, on March 18, 2025.
At this time, FirmFlow and Sureprep Integration appear to be stable. We are monitoring the services to see if the issue has been resolved.
Affected components
Update timeline
- identified Mar 18, 2025, 06:07 PM UTC
Users of FirmFlow may receive intermittent error messages "An error has occurred. Please refresh the browser". This issue also can impact the availability of the SurePrep button at this time. We have Identified the issue and are urgently working towards a resolution.
- monitoring Mar 18, 2025, 08:50 PM UTC
At this time, FirmFlow and Sureprep Integration appear to be stable. We are monitoring the services to see if the issue has been resolved.
- resolved Mar 19, 2025, 04:49 PM UTC
This incident has been resolved.
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