Thales OneWelcome incident

OIP Access Incident

Resolved after 15 minutes, on September 16, 2025.

postmortem Oct 01, 2025, 09:16 AM UTC

[Incident Report KB0029925](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=1b8084463bd4fe10381ecfaf55e45abc&sysparm_article=KB0029925)

Started: Sep 16, 2025, 04:00 AM UTC
Resolved: Sep 16, 2025, 04:15 AM UTC
Duration: 15m
Detected by Pingoru: Sep 16, 2025, 04:00 AM UTC

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resolved Sep 17, 2025, 05:07 PM UTC

Traffic erroneously blocked for roughly 15 minutes within the security infrastructure. An Incident Report will be provided within the coming days.
postmortem Oct 01, 2025, 09:16 AM UTC

[Incident Report KB0029925](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=1b8084463bd4fe10381ecfaf55e45abc&sysparm_article=KB0029925)

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