Resolved after 1 hour 4 minutes, affecting EU Service Zone, on October 12, 2026.
The issue has been identified and a fix is being implemented.
Affected components
EU Service Zone
Update timeline
- investigating Oct 12, 2026, 08:34 AM UTC
The Thales Incident Response Team is still actively investigating reports of a potential service interruption with ACCESS services for some customers. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- identified Oct 12, 2026, 09:26 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 12, 2026, 09:39 AM UTC
This incident has been resolved.
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