Is Thales OneWelcome down?

The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution. At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

While services have been stable for some time, we are still working on the longer-term fix.

The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.

We are implementing a fix that should ensure continued stability and prevent recurrence.

We are continuing to add a workaround. The system remains stable, however.

Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.

The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

We have identified the misbehaving back-end component and have made some changes and are validating the results. We will provide further updates as they become available.

The issue with Authentication Services has been resolved, and, where necessary, corrective action was taken for the customers affected. We will monitor for any anomalies before closing the incident.

All services are stable and behaving as expected. An Incident report will be made available within 5 business days.

**Incident Report available:** The Incident Report is available on our Knowledge Base here: [OWIR-20260901](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=85eda0be3b0b07d002e811d964e45a3f&sysparm_article=KB0030988)

The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

**Incident Report available** The Incident Report is available on our Knowledge Base here: [OWIR-20260828](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=684881363b4b47d002e811d964e45adb&sysparm_article=KB0030990)

The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

**Incident Report Available** The Incident Report is available in our Knowledge Base here: [OWIR-20260824](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=70f5912d3b434710517de70864e45a55&sysparm_article=KB0030964)

We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service. We apologize for any inconvenience. Please expect the next update in 60 minutes.

The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

We are working with our SMS vendor to restore service. We will provide further updates as they become available.

We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

The issue has been identified and a fix is being implemented.

Issue with the SMS Services has been resolved now. We are monitoring it.

The issue affecting our SMS service has been addressed. Our team is actively monitoring the system to ensure full stability.

This incident has been resolved.

The Incident Report is available in our Knowledge Base here: \[[KB0030861](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=37b3bf663ba68f507bb41b54c3e45a04&sysparm_article=KB0030861)\]