Resolved after 40 minutes, affecting EU Service Zone, on September 18, 2025.
[Incident Report KB0029926](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=b9a9c08e3b58fe10381ecfaf55e45a55&sysparm_article=KB0029926)
Affected components
Update timeline
- investigating Sep 18, 2025, 04:46 PM UTC
We are seeing errors that may prevent several services from functioning for some users. We currently investigating.
- investigating Sep 18, 2025, 04:58 PM UTC
We can confirm Tulip and CIM services are being affected. Our investigation is continuing. Updates will be provided as they become available.
- monitoring Sep 18, 2025, 05:13 PM UTC
We have taken corrective actions and are now seeing positive results and the services are returning to nominal operation. We will continue to monitor and test and will close the ticket once we are confident the service will remain stable.
- resolved Sep 18, 2025, 05:27 PM UTC
Our testing and monitoring indicates system stability and reliability. We will now close this incident.
- postmortem Oct 01, 2025, 09:16 AM UTC
[Incident Report KB0029926](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=b9a9c08e3b58fe10381ecfaf55e45a55&sysparm_article=KB0029926)
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