Resolved after 4 days 7 hours, affecting Tempo for Jira Cloud Help Center and Tempo Loop and 1 more, on August 27, 2026.
This incident has been resolved. The affected Tempo apps have been restored and are operating normally for impacted customers. A fix has been deployed to prevent recurrence. If you're still experiencing issues, please contact Tempo Support.
Affected components
Update timeline
- investigating Aug 27, 2026, 08:36 AM UTC
We are currently experiencing an issue where Tempo is failing to load for a subset of customers in our US instance. Our development team is actively investigating the cause.
- identified Aug 27, 2026, 11:05 AM UTC
The incident affected a subset of our customers running connect on forge, and legacy connect apps. We have identified the problem and are looking into a solution to restore access as soon as possible.
- identified Aug 27, 2026, 11:10 AM UTC
The incident affected a subset of our customers running connect on forge, and legacy connect apps. We have identified the problem and are looking into a solution to restore access as soon as possible
- monitoring Aug 28, 2026, 12:31 AM UTC
A solution has been deployed. Access is being restored to affected customers. We are currently monitoring the rollout.
- resolved Aug 31, 2026, 04:00 PM UTC
This incident has been resolved. The affected Tempo apps have been restored and are operating normally for impacted customers. A fix has been deployed to prevent recurrence. If you're still experiencing issues, please contact Tempo Support.
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