Resolved after 1 day 18 hours, affecting Capacity Planner and Timesheets and 1 more, on September 15, 2026.
The incident has been resolved. During the incident we had to block Jira Issue webhook processing, but any updates in Jira since September 16th at 8:30pm have been processed normally.
Affected components
Update timeline
- investigating Sep 15, 2026, 04:22 PM UTC
We're experiencing an elevated level of request errors and slow response times. We are currently looking into the issue.
- monitoring Sep 15, 2026, 07:47 PM UTC
We've applied some fixes that have stabilised things, but we are still dealing with some delays in processing events from Jira.
- investigating Sep 16, 2026, 11:36 AM UTC
We are continuing to investigate latencies that are causing problems loading the web app. This ties into the incident from yesterday. There is some delay in processing events from Jira as well as a result of this.
- monitoring Sep 16, 2026, 08:28 PM UTC
We are currently monitoring to make sure the system is back to full health. Customers can expect some delay in processing Jira issue updates.
- resolved Sep 17, 2026, 10:53 AM UTC
The incident has been resolved. During the incident we had to block Jira Issue webhook processing, but any updates in Jira since September 16th at 8:30pm have been processed normally.
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