TeleSign incident
Sim Swap, Contact Match and Subscriber Status Service Alert - Canada
Resolved after 26 days 7 hours, affecting Canada and Contact match and 1 more, on September 4, 2026.
Start Time: 06:00 UTC End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
Affected components
Update timeline
- identified Sep 04, 2026, 07:24 AM UTC
Start Time: 06:00 UTC End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Sep 30, 2026, 02:42 PM UTC
The issue is now resolved.
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