Telair Outage History

Started Oct 15, 2026, 01:30 AM UTC· resolved Oct 16, 2026, 01:40 AM UTC

1. identified Oct 15, 2026, 02:08 AM UTC

   Current Status: Some calls to inbound 1300, 1800 and 13 numbers are not reaching their answer points. The fault has been logged with our inbound number carrier, who is investigating. Telair uPBX and SIP services are working as normal. Please call Telair Support on (07) 3120 8800 instead of 1800 835 247. Start Time: Thursday 15 October 2026, 11:30 AM AEST Next Update: We’ll keep posting updates here until the issue is resolved.

2. identified Oct 15, 2026, 02:25 AM UTC

   Some inbound 1300, 1800 and 13 number services are impacted. The issue has been raised with our carrier, who is investigating. Telair uPBX and SIP services are working as normal.

3. identified Oct 15, 2026, 03:36 AM UTC

   Our upstream carrier has identified an outage that is partially affecting calls to 1800/1300/13 numbers, some calls to these numbers may fail to connect or drop out. The carrier’s voice engineers are actively working to resolve the issue; however, no ETA has been provided at this stage. We’ll provide a further update as soon as more information becomes available.

4. resolved Oct 16, 2026, 01:40 AM UTC

   Inbound calling for 13 / 1300 / 1800 numbers was restored overnight

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Started Sep 22, 2026, 03:23 AM UTC· resolved Sep 22, 2026, 04:17 AM UTC

1. investigating Sep 22, 2026, 03:23 AM UTC

   Our upstream provider, Opticomm, is aware of an unplanned network disruption impacting services in SNCV Sanctuary Cove. Our teams are aware and are investigating, with more information to be provided as soon as possible. Disruption Start Time: 22/09/2026 13:03 AEST Affected Location and Community: Sanctuary Cove, QLD Impact of Disruption: Loss of Internet Services. Estimated Service restoration date/time: 22/09/2026 15:00 AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. resolved Sep 22, 2026, 04:17 AM UTC

   Our upstream provider, Opticomm, has implemented a resolution for the earlier network disruption impacting services in SNCV Sanctuary Cove. Services resumed normal operation as of 13:47 AEST We are currently monitoring the situation to ensure continued stability. Please contact our support team if you continue to experience any issues.

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Started Sep 17, 2026, 03:26 AM UTC· resolved Sep 17, 2026, 05:36 AM UTC

1. investigating Sep 17, 2026, 03:26 AM UTC

   Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the GOODNA POI QLD. The NBN engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 17/09/2026 12:25 PM AEST Affected Location and Community: NBN Subscribers connecting via the GOODNA POI QLD Impact of Disruption: Loss of Connectivity We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. investigating Sep 17, 2026, 03:32 AM UTC

   We are continuing to investigate this issue.

3. identified Sep 17, 2026, 04:02 AM UTC

   A fibre break has been identified as the cause and teams are working on narrowing down the exact location of the break. No ETR at this stage.

4. resolved Sep 17, 2026, 05:36 AM UTC

   This incident has been resolved. Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored at around 3:00 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

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Started Jul 29, 2026, 12:48 AM UTC· resolved Jul 29, 2026, 01:27 AM UTC

1. identified Jul 29, 2026, 12:48 AM UTC

   Telair's Customer portal is offline. At approximately 9:30am scheduled power works began at NextDC B1. A dual powered device between the frontend portal and backend management systems failed. Engineers are currently heading to site to resolve.

2. resolved Jul 29, 2026, 01:27 AM UTC

   Connectivity between front and backend systems has been restored.

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Started Jul 15, 2026, 02:31 AM UTC· resolved Jul 15, 2026, 06:00 AM UTC

1. investigating Jul 15, 2026, 02:31 AM UTC

   We are investigating reports of a high number of inbound and outbound calls failing to establish. On-network calls have been confirmed as operating normally. We are continuing to investigate the issue with our interconnect and network partners. Further updates will be provided as more information becomes available.

2. identified Jul 15, 2026, 03:03 AM UTC

   The underlying cause of the inbound and outbound call failures has been identified as a power issue at a location hosting upstream interconnections. We are continuing to work with our interconnect and network partners to restore services. On-network calls remain operational. Further updates will be provided as more information becomes available.

3. identified Jul 15, 2026, 03:14 AM UTC

   Outbound calling has now been restored. Inbound calls remain impacted, with the exception of on-network calls, which continue to operate normally. We are continuing to work with our interconnect and network partners to restore full inbound calling services. Further updates will be provided as more information becomes available.

4. resolved Jul 15, 2026, 06:00 AM UTC

   All services have now been restored, with both inbound and outbound calls operating normally. If you are still experiencing any issues, please contact our Support Team or submit a ticket at support.telair.com.au.

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Started Jul 08, 2026, 02:37 PM UTC· resolved Jul 08, 2026, 04:07 PM UTC

1. investigating Jul 08, 2026, 02:37 PM UTC

   We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity. Our team is actively working to identify the root cause. We will post an update as soon as more information is available.

2. identified Jul 08, 2026, 03:05 PM UTC

   We believe we have identified the cause of the connectivity issues affecting services aggregating via our NextDC B1 data centre. An engineer is currently en route to site to resolve the issue, with an estimated arrival time of 30 minutes. We will provide a further update once the engineer has assessed the situation on-site. We thank you for your patience while we work to restore full service.

3. resolved Jul 08, 2026, 04:07 PM UTC

   Our engineer has rectified the issue on site and services are now restored. If you continue to experience issues, please try rebooting your network connectivity device. If problems persist after this, please contact our support team. We apologise for any inconvenience caused during this outage.

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Started Jul 07, 2026, 10:40 PM UTC· resolved Jul 15, 2026, 02:44 AM UTC

1. investigating Jul 07, 2026, 10:40 PM UTC

   Incident Status Update — Telstra Network Outage Status: Monitoring — External Provider Issue Time (AEST): 8 July 2026, 6AM AEST Summary Telstra is currently experiencing a nationwide outage affecting mobile voice calls and data services, with reports beginning from approximately 3:00am AEST this morning. The outage is impacting Telstra directly as well as mobile virtual network operators (MVNOs) that run on the Telstra network, including Belong, Boost, Aldi Mobile, and Superloop. Impact to Telair Services Customers using Telstra mobile as a 4G/5G failover link may experience intermittent or unavailable backup connectivity during this time Root Cause Telstra has not yet confirmed the cause of the outage. We will update this notice as more information becomes available. What We're Doing We are monitoring the situation closely and liaising with Telstra where relevant to our services. This is an external network issue outside of Telair's infrastructure. For the Latest Information As this is a Telstra network-wide issue, the most accurate and up-to-date status is available directly from Telstra: 🔗 https://www.telstra.com.au/outages We recommend checking this page directly for restoration updates, as Telstra is the authoritative source for the incident.

2. monitoring Jul 08, 2026, 04:46 AM UTC

   Incident Status Update — Telstra Network Outage Status: Monitoring — Restoration in Progress Update Telstra has advised that good progress is being made restoring services following this morning's nationwide mobile outage. Some customers may still experience intermittent issues with mobile calls and data. If you're still having trouble, Telstra recommends restarting your phone completely, rather than toggling airplane mode on and off. Next Update Telstra has confirmed they will provide a further update before 4:00pm AEST today (08/07/2026). We will pass on any new information as soon as it's available. For live status directly from Telstra: 🔗 https://www.telstra.com.au/outages

3. monitoring Jul 08, 2026, 02:58 PM UTC

   ⚠️ Important Safety Information Telstra has resolved the original issue behind today's outage, but has identified a secondary issue affecting some Triple Zero (000) calls. Affected callers may receive an error message, and the phone will attempt to connect to an alternative mobile network. If you need to call Triple Zero and experience an issue: Wait up to 90 seconds for your phone to connect to an alternative network, if one is available. Use a different phone to make the call if possible. Telstra has confirmed that where a Triple Zero call fails, a welfare check will be triggered automatically as part of their backup process. Scale Telstra has indicated the potential impact may affect over 100,000 services nationally. What We're Doing Telstra has stated they are working urgently to resolve this issue. We are monitoring the situation and will pass on updates as they're provided. Next Update Telstra will provide a further update before 3:00am AEST on 09/07/2026. We will relay this as soon as it's available. For the full statement and live updates directly from Telstra: 🔗 https://www.telstra.com.au/exchange/some-mobile-calls-and-data-services-are-affected-today--here-s-w

4. resolved Jul 15, 2026, 02:44 AM UTC

   Telstra has confirmed that the mobile network outage first identified at approximately 4:30am AEST on Wednesday 8 July has been fully resolved. The issue was traced to a network device responsible for keeping time synchronised across parts of the mobile network, and when synchronisation was lost it caused intermittent impacts to some voice and data services. Most calls and data services were working correctly by mid-morning, with the issue mostly resolved by 4:00pm the same day, though some business customers took a little longer to be fully restored. A subsequent, related issue affecting some calls including Triple Zero was also identified as the original outage was being resolved, caused by the same underlying software defect, and was addressed by 12:30pm on 9 July. The root cause was confirmed as a software defect rather than a cyber incident. Customers can now call Triple Zero with confidence, and Telstra has apologised for the disruption caused during the outage

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Started Jul 06, 2026, 10:13 PM UTC· resolved Jul 06, 2026, 10:26 PM UTC

1. investigating Jul 06, 2026, 10:13 PM UTC

   We are aware of an issue affecting some Hosted PBX services. Our senior Voice Engineer is investigating and working to resolve this as a priority. We will provide updates as more information becomes available.

2. resolved Jul 06, 2026, 10:26 PM UTC

   The issue affecting PBX services has been resolved. If you are still experiencing issues, please reboot your handset — if this does not resolve your issue, please contact Telair Technical Support by submitting a new ticket at https://support.telair.com.au or call our team on 1300 557 931.

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Started Jun 12, 2026, 01:11 AM UTC· resolved Jun 12, 2026, 03:59 AM UTC

1. investigating Jun 12, 2026, 01:11 AM UTC

   We are aware of an issue affecting Ethernet services delivered via AAPT nationwide. Affected customers may be experiencing intermittent connectivity or a complete loss of connectivity. Issues were first reported at approximately 10:00 AM AEST on Friday 12 June 2026. Our team is actively investigating the cause with AAPT and will provide a further update as soon as more information is available. We apologise for any inconvenience this may cause. If you have questions or wish to report an impact to your service, please contact our support team.

2. resolved Jun 12, 2026, 03:59 AM UTC

   Upstream engineers for AAPT (Vocus) identified the root cause of the issue to be related to prefix limits in some BGP sessions. They have stabilised BGP within their network, and services should now be running normally as of 11:31 AEST. Only layer 3 services off-net to Telair would have been impacted.

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Started Apr 23, 2026, 10:50 PM UTC· resolved Apr 27, 2026, 01:12 AM UTC

1. investigating Apr 23, 2026, 10:50 PM UTC

   We are currently investigating an issue affecting the UCme app on iPhone, where the app is crashing immediately upon launch. We believe the issue began overnight and, as no changes have been made to the UCme app, we have escalated directly with Apple to determine whether a recent iOS update may be the cause. Our team is actively monitoring the situation and will provide further updates as soon as more information is available. We apologise for any inconvenience this may cause.

2. resolved Apr 27, 2026, 01:12 AM UTC

   We are pleased to advise that the issue affecting the UCme app on iPhone has now been resolved. A new release of the UCme application (version available on the App Store) was released on Saturday morning at approximately 2:00 AM AEST, addressing the crash on launch that a number of users experienced. If you are still experiencing issues, please ensure you have updated to the latest version of the UCme app via the App Store. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this matter.

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Started Apr 15, 2026, 10:40 PM UTC· resolved Apr 15, 2026, 11:58 PM UTC

1. investigating Apr 15, 2026, 10:40 PM UTC

   Telair is currently aware of an issue impacting the myCloudPBX platform. Customers may experience difficulties registering extensions and receiving calls. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.

2. investigating Apr 15, 2026, 10:41 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 15, 2026, 11:58 PM UTC

   A fix has been implemented, and inbound calling has been restored from 9:00 AM AEST. Service restoration is continuing as expected, with affected services progressively coming back online and steady improvement being observed across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We are continuing to closely monitor the platform and, provided stability is maintained, plan to close this incident within the next hour. We will provide a final update once all services have been fully restored and confirmed stable.

4. resolved Apr 15, 2026, 11:58 PM UTC

   Our engineers identified the issue impacting a subset of PBX systems. Users on these systems were unable to register extensions. This has been resolved.

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Started Apr 02, 2026, 06:13 AM UTC· resolved Apr 02, 2026, 02:00 PM UTC

1. investigating Apr 02, 2026, 06:13 AM UTC

   Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the Wheelers Hill POI. The NBN engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 02/04/2026 00:07 AM AEDT Affected Location and Community: NBN Subscribers connecting via the Wheelers Hill POI Impact of Disruption: Loss of Connectivity Next expected update: 18:00 AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. resolved Apr 02, 2026, 02:00 PM UTC

   This incident has been resolved. Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored as of 10:45 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

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Started Mar 31, 2026, 07:34 PM UTC· resolved Mar 31, 2026, 07:50 PM UTC

1. investigating Mar 31, 2026, 07:34 PM UTC

   Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.

2. monitoring Mar 31, 2026, 07:41 PM UTC

   A fix has been implemented, and service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We will provide a final update once all services have been fully restored and confirmed stable.

3. resolved Mar 31, 2026, 07:50 PM UTC

   All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.

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Started Mar 24, 2026, 05:09 AM UTC· resolved Mar 24, 2026, 05:54 AM UTC

1. investigating Mar 24, 2026, 05:09 AM UTC

   Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.

2. identified Mar 24, 2026, 05:16 AM UTC

   Automated failover procedures have been successfully triggered in response to the identified issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Affected services are currently being migrated to alternate hardware. During this process, some users may experience intermittent instability, including brief call drops or registration issues. Our engineering team is actively monitoring the migration and working to restore full service stability as quickly as possible. We will provide a further update shortly.

3. monitoring Mar 24, 2026, 05:22 AM UTC

   Service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. We will provide a final update once all services have been fully restored and confirmed stable.

4. resolved Mar 24, 2026, 05:54 AM UTC

   All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.

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Started Mar 17, 2026, 03:12 AM UTC· resolved Mar 17, 2026, 11:25 AM UTC

1. identified Mar 17, 2026, 03:12 AM UTC

   Telair is currently aware of an unplanned network disruption impacting Vocus fibre services in WA. The upstream engineering team has identified a fault on the network and has engaged T3 IP and Data Centre teams to investigate. Disruption Start Time: 17/03/2026 10:14 AM AWST Affected Location and Community: Vocus Fibre Services in WA Impact of Disruption: Intermittent Connectivity Next expected update: 12:00 PM AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. monitoring Mar 17, 2026, 03:20 AM UTC

   Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored as of 10:44 AM AWST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

3. resolved Mar 17, 2026, 11:25 AM UTC

   This incident has been resolved.

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Started Jan 29, 2026, 05:21 AM UTC· resolved Jan 29, 2026, 07:15 PM UTC

1. investigating Jan 29, 2026, 05:21 AM UTC

   Telair is currently aware of an unplanned network disruption impacting a subset of NBN and Opticomm services in VIC, SA and TAS. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 4:00 PM AEDT Affected Location and Community: A subset of NBN and Opticomm services in VIC, SA and TAS Impact of Disruption: Intermittent Connectivity Next expected update: 17:00 PM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. monitoring Jan 29, 2026, 05:25 AM UTC

   Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

3. resolved Jan 29, 2026, 07:15 PM UTC

   This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

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Started Jan 28, 2026, 10:37 PM UTC· resolved Jan 29, 2026, 05:54 AM UTC

1. investigating Jan 28, 2026, 10:37 PM UTC

   Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 7:28 AM AEST Affected Location and Community: A subset of NBN services in QLD Impact of Disruption: Intermittent Connectivity Next expected update: 9:00 AM AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. monitoring Jan 28, 2026, 11:38 PM UTC

   Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

3. resolved Jan 29, 2026, 05:54 AM UTC

   This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.

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Started Jan 26, 2026, 10:57 PM UTC· resolved Jan 27, 2026, 06:15 AM UTC

1. investigating Jan 26, 2026, 10:57 PM UTC

   Telair is currently aware of an unplanned network disruption impacting a subset of Telstra EA services in NSW. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 27/01/2026 8:58 AM AEDT Affected Location and Community: A subset of Telstra EA services in NSW Impact of Disruption: Intermittent Connectivity Next expected update: 11:00 AM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. monitoring Jan 26, 2026, 11:28 PM UTC

   Services have been restored as of 9:35 AEDT. All affected services are currently operational, and we are actively monitoring them for stability and performance. No further issues have been observed at this stage. We will continue to monitor closely and provide an update should there be any change.

3. resolved Jan 27, 2026, 06:15 AM UTC

   The issue has now been fully resolved, and services continue to remain stable. Services were restored at 9:35 AEDT and have remained operational since that time. We have observed no further interruptions or anomalies, and all systems are performing as expected. We will continue to monitor, but no additional impact is anticipated at this stage.

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Started Dec 11, 2025, 05:00 AM UTC· resolved Dec 11, 2025, 10:36 PM UTC

1. investigating Dec 11, 2025, 05:00 AM UTC

   We are aware of an issue impacting a subset of subscriber services in the NSW + ACT region. Engineers are currently investigating the issue. More updates to follow.

2. resolved Dec 11, 2025, 10:36 PM UTC

   Engineers identified the issue on our Border Network Gateway and were able to rectify the issue overnight. Monitoring confirms that services have remained stable since restoration at 1:20 AM AEDT. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.

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Started Nov 24, 2025, 09:59 PM UTC· resolved Nov 25, 2025, 02:41 AM UTC

1. investigating Nov 24, 2025, 09:59 PM UTC

   Current Status: Some Ethernet services in NSW are reporting offline. Our engineers are investigating. Start Date and Time: 07:00 AEST Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

2. identified Nov 24, 2025, 10:06 PM UTC

   Current Status: Our engineers have identified the cause of the service disruption and are applying a fix for impacted services. Customer services are comming online as the fix is being rolled out. Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

3. monitoring Nov 24, 2025, 10:37 PM UTC

   Current Status: All services should now be restored. If any customers continue to have issues, please get in touch with our support team. Start Date and Time: 25/11/25 07:00 AEST Resolution Date and Time: 25/11/25 08:33 AEST

4. resolved Nov 25, 2025, 02:41 AM UTC

   This incident has been resolved.

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Started Nov 19, 2025, 11:03 PM UTC· resolved Nov 20, 2025, 11:09 PM UTC

1. investigating Nov 19, 2025, 11:03 PM UTC

   Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

2. investigating Nov 19, 2025, 11:04 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 19, 2025, 11:37 PM UTC

   Current Status: Our engineers have isolated the issue to NBN network based customers only and identified the issue to be related to NNI failover handoff upstream. We are working with upstream engineers to rectify the issue. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.

4. monitoring Nov 20, 2025, 06:35 AM UTC

   Current Status: Resolved - Our engineers have isolated and resolved the issue impacting NBN services. If customers are still offline they should reboot their router and contact our support team if they are still offline. Next Update/ETR: Telair will monitor the situation for another half hour before declaring the issue resolved.

5. resolved Nov 20, 2025, 11:09 PM UTC

   This incident has been resolved.

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Started Sep 23, 2025, 04:19 AM UTC· resolved Sep 23, 2025, 08:21 PM UTC

1. investigating Sep 23, 2025, 04:19 AM UTC

   Telair is currently aware of an unplanned outage impacting our backhaul link between Tasmania and Victoria. Telair continues to work with our upstream provider, who is actively investigating the case. We are closely monitoring the link and will provide further updates as more information becomes available. We appreciate your patience and understanding.

2. investigating Sep 23, 2025, 04:19 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 23, 2025, 04:52 AM UTC

   Telstra has identified an issue at the Leongatha–Morwell transmission site that is affecting this backhaul link. They are continuing to investigate the root cause.

4. monitoring Sep 23, 2025, 05:05 AM UTC

   The link has been restored as of 2:57 PM AEST. Our Network Operations team is actively monitoring the link for any further signs of instability. No customer action is required at this time. We will post further updates if the issue reoccurs or if our provider shares more details.

5. resolved Sep 23, 2025, 08:21 PM UTC

   Based on ongoing monitoring and confirmation from our upstream provider, we now consider this issue resolved. Thank you for your patience while we worked with our provider to ensure service stability. No further updates are expected.

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Started Sep 19, 2025, 08:14 PM UTC· resolved Sep 20, 2025, 11:32 AM UTC

1. investigating Sep 19, 2025, 08:14 PM UTC

   Telair is currently aware of an unplanned network disruption impacting NBN services in WA. Our teams are aware and are investigating with more information to be provided as soon as possible. Disruption Start Time: 20/09/2025 3:29 AM AWST Affected Location and Community: NBN services aggregating at the 6CAN POI Impact of Disruption: Loss of internet connectivity Next expected update: 6:30 AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

2. identified Sep 20, 2025, 12:15 AM UTC

   NBN has identified an issue within their network and currently has a technician on-site, working with the NBN NOC to troubleshoot. Further information will be provided as soon as we receive an update from NBN.

3. monitoring Sep 20, 2025, 12:24 AM UTC

   The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please get in touch with Telair on 1800 835 247 or via ticket at https://support.telair.com.au. Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.

4. resolved Sep 20, 2025, 11:32 AM UTC

   Monitoring has now concluded for this outage, and the incident is being marked as resolved. The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au . Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.

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Started Sep 05, 2025, 05:06 AM UTC· resolved Sep 05, 2025, 05:22 AM UTC

1. investigating Sep 05, 2025, 05:06 AM UTC

   We are currently investigating an outage impacting Queensland services. Our engineers are en route to the impacted PoP. We will provide another update in the next 15 minutes.

2. investigating Sep 05, 2025, 05:07 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 05, 2025, 05:17 AM UTC

   Our engineers have identified the cause of the fault. An error in port configuration is impacting some hosted services, such as DNS, in one of our Brisbane POIs. Engineers are in the process of rectifying the fault.

4. resolved Sep 05, 2025, 05:22 AM UTC

   This incident has now been resolved, and all services are functioning as per usual.

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Started Aug 18, 2025, 06:58 PM UTC· resolved Aug 19, 2025, 01:48 AM UTC

1. investigating Aug 18, 2025, 06:58 PM UTC

   Following maintenance, NBN services in NSW using IPoE authentication did not restore. Our engineers are investigating the issue.

2. monitoring Aug 18, 2025, 08:08 PM UTC

   Our engineers identified and resolved the issue impacting IPoE for NBN services. I just wanted to let you know that services are now connecting like normal. Some modems may require a reboot to reconnect.

3. resolved Aug 19, 2025, 01:48 AM UTC

   No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.

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