Telair incident
Unplanned Outage Notification 11/12/2025 03:15 PM AEST - NSW/ACT Subscribers
Resolved after 17 hours 35 minutes, affecting NSW - NBN and NSW - Opticomm, on December 11, 2025.
Engineers identified the issue on our Border Network Gateway and were able to rectify the issue overnight. Monitoring confirms that services have remained stable since restoration at 1:20 AM AEDT. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Dec 11, 2025, 05:00 AM UTC
We are aware of an issue impacting a subset of subscriber services in the NSW + ACT region. Engineers are currently investigating the issue. More updates to follow.
- resolved Dec 11, 2025, 10:36 PM UTC
Engineers identified the issue on our Border Network Gateway and were able to rectify the issue overnight. Monitoring confirms that services have remained stable since restoration at 1:20 AM AEDT. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
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