Telair incident
Unplanned Outage Notification 19/08/2025 04:00 NSW NBN
Resolved after 6 hours 49 minutes, affecting NSW - NBN, on August 18, 2025.
No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.
Affected components
Update timeline
- investigating Aug 18, 2025, 06:58 PM UTC
Following maintenance, NBN services in NSW using IPoE authentication did not restore. Our engineers are investigating the issue.
- monitoring Aug 18, 2025, 08:08 PM UTC
Our engineers identified and resolved the issue impacting IPoE for NBN services. I just wanted to let you know that services are now connecting like normal. Some modems may require a reboot to reconnect.
- resolved Aug 19, 2025, 01:48 AM UTC
No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.
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