Telair incident

Portal Offline 31.03.25

Resolved after 2 hours 25 minutes, affecting Portal, on March 31, 2025.

identified Mar 31, 2025, 07:35 AM UTC

Our developers have identified an issue with our customer portal (portal.telair.com.au). The system is offline due to a third-party component issue. We are working to bring the portal back online by removing this dependency.

Started
Mar 31, 2025, 07:35 AM UTC
Resolved
Mar 31, 2025, 10:00 AM UTC
Duration
2h 25m
Detected by Pingoru
Mar 31, 2025, 07:35 AM UTC

Affected components

Portal

Update timeline

  1. identified Mar 31, 2025, 07:35 AM UTC

    Our developers have identified an issue with our customer portal (portal.telair.com.au). The system is offline due to a third-party component issue. We are working to bring the portal back online by removing this dependency.

  2. resolved Mar 31, 2025, 12:18 PM UTC

    The incident has been resolved by our CDN provider.

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