Teachable incident
Failed monthly payout for some schools and Author/Affiliate users
Resolved after 1 day 5 hours, on April 2, 2026.
We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience.
Update timeline
- investigating Apr 02, 2026, 02:52 PM UTC
We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users. We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.
- monitoring Apr 02, 2026, 08:43 PM UTC
We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.
- resolved Apr 03, 2026, 08:08 PM UTC
We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience.
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