Resolved after 5 hours 13 minutes, affecting Conversational Video Interface, on April 30, 2026.
All deployments have been restored, and the issue with our cloud provider has been resolved. Services are now up and running, and we’re continuing to monitor to ensure stability.
Affected components
Update timeline
- investigating Apr 30, 2026, 03:29 PM UTC
We’re currently seeing elevated error rates across multiple parts of our stack, including perception, knowledge base, Gemini conversation LLM, objectives, and guardrails.
- identified Apr 30, 2026, 04:43 PM UTC
We’ve identified the root cause of the issue and are working on deploying a fix. Update: All services, except perception, are currently operating as expected.
- monitoring Apr 30, 2026, 06:31 PM UTC
All deployments have been restored, and the issue with our cloud provider has been resolved. Services are now up and running, and we’re continuing to monitor to ensure stability.
- resolved Apr 30, 2026, 08:43 PM UTC
This incident has been resolved.
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