Tavus incident

Intermittent Response Issues with Cartesia TTS

Resolved after 14 minutes, affecting Conversational Video Interface, on August 5, 2026.

resolved Aug 05, 2026, 09:56 PM UTC

Cartesia has fully restored service, and conversations using Cartesia TTS are responding normally.

Started
Aug 05, 2026, 09:41 PM UTC
Resolved
Aug 05, 2026, 09:56 PM UTC
Duration
14m
Detected by Pingoru
Aug 05, 2026, 09:41 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. investigating Aug 05, 2026, 09:41 PM UTC

    We are investigating an issue affecting a small number of conversations configured to use Cartesia for TTS. PAL may intermittently fail to respond during conversations. We are actively investigating the cause.

  2. identified Aug 05, 2026, 09:43 PM UTC

    We are working with Cartesia to restore normal service as quickly as possible. Upstream status: https://status.cartesia.ai/

  3. monitoring Aug 05, 2026, 09:53 PM UTC

    Cartesia has restored service, and conversations using Cartesia TTS are responding normally again. We are actively monitoring the service to ensure continued stability.

  4. resolved Aug 05, 2026, 09:56 PM UTC

    Cartesia has fully restored service, and conversations using Cartesia TTS are responding normally.

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