Resolved after 26 minutes, affecting Conversational Video Interface, on August 3, 2026.
All traffic has been routed away from the affected provider, and conversations are starting normally.
Affected components
Update timeline
- investigating Aug 03, 2026, 06:27 PM UTC
An outage affecting our upstream TTS provider, Cartesia, is causing elevated error rates for some conversations where Cartesia is the default TTS and causing some to fail to start.
- identified Aug 03, 2026, 06:43 PM UTC
One of our GPU providers is experiencing networking issues, which is impacting conversations configured to use Cartesia for TTS and may cause them to fail to start. We are actively routing traffic away from the affected region
- monitoring Aug 03, 2026, 06:47 PM UTC
All traffic has been routed away from the affected provider, and conversations are starting normally. We are actively monitoring the service to confirm continued stability.
- resolved Aug 03, 2026, 06:54 PM UTC
All traffic has been routed away from the affected provider, and conversations are starting normally.
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