Resolved after 1 hour 49 minutes, affecting Conversational Video Interface and Cartesia, on June 17, 2026.
A fix has been deployed and this incident is now resolved. A very limited subset of conversations using newly trained replicas were affected by join failures. We identified the root cause and do not expect any further impact.
Affected components
Update timeline
- identified Jun 17, 2026, 01:22 PM UTC
We have identified an issue where newly created replicas are failing to join CVI conversations. Existing replicas are unaffected. This issue is caused by a problem with a downstream provider, who has been notified and is actively working on a resolution. We will provide further updates as the situation develops.
- monitoring Jun 17, 2026, 03:09 PM UTC
A fix has been deployed and we have identified the root cause. Only a very limited subset of conversations using newly trained replicas were affected by join failures. We are continuing to monitor the system.
- resolved Jun 17, 2026, 03:11 PM UTC
A fix has been deployed and this incident is now resolved. A very limited subset of conversations using newly trained replicas were affected by join failures. We identified the root cause and do not expect any further impact.
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