Resolved after 23 hours 16 minutes, affecting Conversational Video Interface, on October 14, 2025.
An update from Cartesia team: Traffic is now being served with elevated latencies, as theyve implemented a patch on the infrastructure side. They're continuing to work on a resolution. We're closely monitoring the situation.
Affected components
Update timeline
- identified Oct 14, 2025, 08:51 PM UTC
Cartesia, a text to speech voice provider for CVI, is encountering an outage resulting in some conversations "not replying". Elevenlabs voice users are unaffected We're in close touch with the Cartesia team, and the Cartesia status page is linked here: https://status.cartesia.ai/incidents/8bb0366tl7jp
- monitoring Oct 14, 2025, 09:45 PM UTC
An update from Cartesia team: Traffic is now being served with elevated latencies, as theyve implemented a patch on the infrastructure side. They're continuing to work on a resolution. We're closely monitoring the situation.
- resolved Oct 14, 2025, 11:17 PM UTC
This incident has been resolved.
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