Tavus incident

Conversation Start Failures (GPU Provider Degradation)

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Resolved after 3 hours 7 minutes, affecting Conversational Video Interface and API, on November 11, 2025.

investigating Nov 11, 2025, 09:58 PM UTC

We’re currently investigating elevated error rates affecting the initialization of a small percentage of conversations with one of our LLM GPU providers.

Started
Nov 11, 2025, 09:58 PM UTC
Resolved
Nov 12, 2025, 01:05 AM UTC
Duration
3h 7m
Detected by Pingoru
Nov 11, 2025, 09:58 PM UTC

Affected components

Conversational Video InterfaceAPI

Update timeline

  1. investigating Nov 11, 2025, 09:58 PM UTC

    We’re currently investigating elevated error rates affecting the initialization of a small percentage of conversations with one of our LLM GPU providers.

  2. resolved Nov 12, 2025, 01:05 AM UTC

    This incident has been resolved.

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