Tavus incident

Upstream LLM Provider Disruption

Resolved after 4 hours, affecting Conversational Video Interface, on November 13, 2025.

identified Nov 14, 2025, 05:46 PM UTC

The impact was limited, and service performance has since fully recovered.

Started
Nov 13, 2025, 11:00 PM UTC
Resolved
Nov 14, 2025, 03:00 AM UTC
Duration
4h
Detected by Pingoru
Nov 13, 2025, 11:00 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. identified Nov 14, 2025, 05:44 PM UTC

    We observed a temporary increase in `llm_bad_request` and `llm_internal_server_error` responses stemming from an upstream LLM provider disruption.

  2. identified Nov 14, 2025, 05:46 PM UTC

    The impact was limited, and service performance has since fully recovered.

  3. resolved Nov 14, 2025, 05:47 PM UTC

    This incident has been resolved.

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