Resolved after 4 hours 17 minutes, affecting Conversational Video Interface, on November 20, 2025.
We are continuing to investigate this issue.
Affected components
Conversational Video Interface
Update timeline
- investigating Nov 20, 2025, 12:50 AM UTC
LiveKit is experiencing an uptick in rooms that fail to subscribe to audio/video tracks with conversations disconnecting shortly after. Customers can fall back to the Tavus full pipeline which is unaffected.
- investigating Nov 20, 2025, 05:07 AM UTC
We are continuing to investigate this issue.
- resolved Nov 20, 2025, 05:08 AM UTC
This incident has been resolved.
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