Tavus incident

Increased wait times for replica to join conversations

Resolved after 2 hours 39 minutes, affecting Conversational Video Interface, on January 7, 2026.

monitoring Jan 07, 2026, 08:52 AM UTC

We have diverted traffic away to healthy providers and are monitoring for any remaining increased joining times.

Started: Jan 07, 2026, 08:36 AM UTC
Resolved: Jan 07, 2026, 11:16 AM UTC
Duration: 2h 39m
Detected by Pingoru: Jan 07, 2026, 08:36 AM UTC

Affected components

Conversational Video Interface

Update timeline

investigating Jan 07, 2026, 08:36 AM UTC

We are investigating an issue where replicas take a long time to join conversations on one of our providers.
investigating Jan 07, 2026, 08:36 AM UTC

We are continuing to investigate this issue.
monitoring Jan 07, 2026, 08:52 AM UTC

We have diverted traffic away to healthy providers and are monitoring for any remaining increased joining times.
resolved Jan 07, 2026, 11:16 AM UTC

This incident has been resolved.

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