Resolved after 3 hours 11 minutes, affecting Conversational Video Interface, on January 21, 2026.
We are continuing to monitor for any further issues.
Affected components
Conversational Video Interface
Update timeline
- identified Jan 21, 2026, 07:28 PM UTC
A small portion of conversations are having issues initiating due to a WebRTC issue. We've been working closely with our webRTC partner to investigate the radius of impact and issue. The issue has been identified and a fix is being implemented.
- monitoring Jan 21, 2026, 10:09 PM UTC
The fix has been deployed with our WebRTC partner, and we’re continuing to closely monitor conversations.
- monitoring Jan 21, 2026, 10:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 21, 2026, 10:39 PM UTC
This incident has been resolved.
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