Resolved after 1 hour 41 minutes, affecting Conversational Video Interface, on January 23, 2026.
Traffic has been successfully redirected to other providers and call initiation times have returned to normal. As traffic cleanup is underway, a sporadic load time may be seen in a small portion of conversations
Affected components
Update timeline
- investigating Jan 23, 2026, 05:39 PM UTC
We're seeing some conversations that are encountering delayed load times due to downstream GPU provider infrastructure outages. Our team is investigating and attempting to redirect traffic
- investigating Jan 23, 2026, 05:45 PM UTC
We are continuing to investigate this issue and are escalating the severity of this outage as we work towards a resolution
- identified Jan 23, 2026, 06:18 PM UTC
Three of our five downstream GPU providers began experiencing issues. Traffic is being actively rerouted away from affected providers, and we’re seeing performance improvements.
- identified Jan 23, 2026, 06:28 PM UTC
Traffic has been rerouted to healthy providers, and conversation load times are improving. Overall traffic is returning to normal levels.
- monitoring Jan 23, 2026, 06:44 PM UTC
Traffic has been successfully redirected to other providers and call initiation times have returned to normal. As traffic cleanup is underway, a sporadic load time may be seen in a small portion of conversations
- resolved Jan 23, 2026, 07:21 PM UTC
This incident has been resolved.
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