Resolved after 32 minutes, affecting Conversational Video Interface, on March 26, 2026.
We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.
Affected components
Update timeline
- investigating Mar 26, 2026, 09:30 PM UTC
We are currently investigating
- monitoring Mar 26, 2026, 09:40 PM UTC
We’ve identified the root cause of the issue and are actively monitoring the conversations.
- monitoring Mar 26, 2026, 09:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 26, 2026, 09:42 PM UTC
Conversations are now starting normally. Some conversations may still experience higher-than-usual startup times. We’re continuing to monitor the situation closely.
- resolved Mar 26, 2026, 09:55 PM UTC
We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.
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