Tango Card incident

Giftcard: Amazon - Currencies: USD, Mexico, and Canada are not issuing

Resolved after 4 hours 44 minutes, affecting RaaS API v2 - Production and Rewards Genius - Production and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 10:02 AM UTC

The issue has been addressed and will continue to monitor.

Started
Oct 20, 2025, 09:45 AM UTC
Resolved
Oct 20, 2025, 02:30 PM UTC
Duration
4h 44m
Detected by Pingoru
Oct 20, 2025, 09:45 AM UTC

Affected components

RaaS API v2 - ProductionRewards Genius - ProductionLanding Page

Update timeline

  1. investigating Oct 20, 2025, 09:45 AM UTC

    We are currently investigating the issue.

  2. monitoring Oct 20, 2025, 10:02 AM UTC

    The issue has been addressed and will continue to monitor.

  3. resolved Oct 20, 2025, 02:30 PM UTC

    It has been resolved.

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