Tango Card incident

Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.

Resolved after 21 hours 18 minutes, affecting Tango Portal and Reward Link - Sandbox, on November 19, 2025.

monitoring Nov 20, 2025, 04:53 PM UTC

We are continuing to monitor for any further issues.

Started
Nov 19, 2025, 07:35 PM UTC
Resolved
Nov 20, 2025, 04:53 PM UTC
Duration
21h 18m
Detected by Pingoru
Nov 19, 2025, 07:35 PM UTC

Affected components

Tango PortalReward Link - Sandbox

Update timeline

  1. investigating Nov 19, 2025, 07:35 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 08:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 19, 2025, 08:53 PM UTC

    The issue is fixed, but we are monitoring it to make sure everything looks good.

  4. monitoring Nov 20, 2025, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 20, 2025, 04:53 PM UTC

    This issue is resolved now.

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