Tango Card incident

Core service is failing on Sandbox

Resolved after 21 hours 38 minutes, affecting Reward Link - Sandbox, on November 19, 2025.

investigating Nov 19, 2025, 07:15 PM UTC

We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

Started
Nov 19, 2025, 07:15 PM UTC
Resolved
Nov 20, 2025, 04:54 PM UTC
Duration
21h 38m
Detected by Pingoru
Nov 19, 2025, 07:15 PM UTC

Affected components

Reward Link - Sandbox

Update timeline

  1. investigating Nov 19, 2025, 07:15 PM UTC

    We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

  2. resolved Nov 20, 2025, 04:54 PM UTC

    This issue is resolved now.

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