Resolved after 3 hours 28 minutes, affecting RaaS API v2 - Production and Tango Portal and 1 more, on March 11, 2026.
The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.
Affected components
Update timeline
- investigating Mar 11, 2026, 06:46 PM UTC
Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
- identified Mar 11, 2026, 10:09 PM UTC
The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.
- resolved Apr 09, 2026, 05:56 PM UTC
This was a supplier issue and not a Tango platform issue
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Amazon Web Services