Tango Card incident
Issues with orders and line items in portal and API
Minor Vendor's status page →
Resolved after 22 hours 40 minutes, affecting RaaS API v2 - Production and Rewards Genius - Production, on September 4, 2025.
A fix has been implemented and we are seeing improved results compared to earlier. We are monitoring and will update again tomorrow.
Affected components
RaaS API v2 - ProductionRewards Genius - Production
Update timeline
- investigating Sep 04, 2025, 04:35 PM UTC
We are currently investigating this issue.
- identified Sep 04, 2025, 05:56 PM UTC
The issue has been identified and we are working on a fix.
- identified Sep 04, 2025, 07:21 PM UTC
We expect the fix to go out in about 5 hours from now (5:30pm PST).
- monitoring Sep 05, 2025, 12:33 AM UTC
A fix has been implemented and we are seeing improved results compared to earlier. We are monitoring and will update again tomorrow.
- resolved Sep 05, 2025, 03:16 PM UTC
The incident has been resolved.
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