Tango Card incident

RaaS API orders returning 503 error

Resolved after 3 hours, on September 24, 2025.

resolved Sep 24, 2025, 04:37 PM UTC

From 2:00 AM to 5:00 AM PDT today, some orders via the RaaS API returned a 503 "Service unavailable" error due to a supplier outage. The issue has been resolved. Customers who received this error can retry their orders.

Started
Sep 24, 2025, 09:00 AM UTC
Resolved
Sep 24, 2025, 12:00 PM UTC
Duration
3h
Detected by Pingoru
Sep 24, 2025, 09:00 AM UTC

Update timeline

  1. resolved Sep 24, 2025, 04:37 PM UTC

    From 2:00 AM to 5:00 AM PDT today, some orders via the RaaS API returned a 503 "Service unavailable" error due to a supplier outage. The issue has been resolved. Customers who received this error can retry their orders.

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