Resolved after 41 minutes, affecting Rewards Genius - Production, on October 7, 2025.
A fix has been implemented and we will continue monitoring.
Affected components
Rewards Genius - Production
Update timeline
- investigating Oct 07, 2025, 06:47 PM UTC
We are currently investigating an issue where some customers are reporting being unable to log into portal.
- identified Oct 07, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 07:26 PM UTC
A fix has been implemented and we will continue monitoring.
- resolved Oct 07, 2025, 07:28 PM UTC
This incident has been resolved.
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