Resolved after 6 days 5 hours, affecting Application and Messaging, on April 4, 2025.
A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.
Affected components
Update timeline
- investigating Apr 04, 2025, 04:10 PM UTC
Customers may experience issues loading a conversation, the team is investigating. If you experience this issue, please restart the app.
- investigating Apr 04, 2025, 04:12 PM UTC
We are continuing to investigate this issue.
- identified Apr 04, 2025, 11:33 PM UTC
A mitigation has been applied to prevent errors from impacting conversations. If you continue to experience issues, please restart the app.
- monitoring Apr 06, 2025, 12:53 AM UTC
A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.
- resolved Apr 10, 2025, 09:38 PM UTC
This incident has been resolved.
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