Dialpad incident
Some customers may be experiencing issues making or receiving calls.
Dialpad experienced a major incident on October 20, 2026 affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 01:44 AM UTC
We are investigating a potential outage for some customers.
- investigating Oct 20, 2026, 02:18 AM UTC
We are continuing to investigate the issue. Next update in 30 minutes.
- investigating Oct 20, 2026, 02:45 AM UTC
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- investigating Oct 20, 2026, 03:16 AM UTC
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- investigating Oct 20, 2026, 03:46 AM UTC
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
- investigating Oct 20, 2026, 04:16 AM UTC
We are continuing to test the fix. Next update within 30 minutes.
- identified Oct 20, 2026, 04:54 AM UTC
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
- monitoring Oct 20, 2026, 05:17 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 20, 2026, 07:28 AM UTC
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
- monitoring Oct 20, 2026, 08:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 09:21 AM UTC
This incident has been resolved.