Dialpad incident
Some customers may be experiencing issues with contact center on-duty status
Resolved after 23 hours 56 minutes, affecting Contact Center, on April 10, 2025.
A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.
Affected components
Update timeline
- investigating Apr 10, 2025, 07:05 PM UTC
Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.
- investigating Apr 10, 2025, 07:40 PM UTC
Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app
- monitoring Apr 10, 2025, 08:07 PM UTC
A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.
- resolved Apr 11, 2025, 07:01 PM UTC
This incident has been resolved.
Your product runs on more than Dialpad
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services