Dialpad incident

Some customers may be experiencing degraded performance with Omnichannel and IVR applications

Minor Vendor's status page →

Resolved after 3 hours 48 minutes, affecting Omnichannel, on April 27, 2025.

monitoring Apr 27, 2025, 07:56 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 27, 2025, 05:45 PM UTC
Resolved
Apr 27, 2025, 09:34 PM UTC
Duration
3h 48m
Detected by Pingoru
Apr 27, 2025, 05:45 PM UTC

Affected components

Omnichannel

Update timeline

  1. investigating Apr 27, 2025, 05:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 27, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2025, 09:34 PM UTC

    This incident has been resolved.

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