Dialpad incident

Some customers in North America may be experiencing issues with call audio

Resolved after 39 minutes, affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls, on May 9, 2025.

monitoring May 09, 2025, 05:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 09, 2025, 05:43 PM UTC
Resolved
May 09, 2025, 06:23 PM UTC
Duration
39m
Detected by Pingoru
May 09, 2025, 05:43 PM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

Update timeline

  1. investigating May 09, 2025, 05:43 PM UTC

    We are currently investigating this issue.

  2. monitoring May 09, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 09, 2025, 06:23 PM UTC

    This incident has been resolved.

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