Dialpad incident

Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.

Resolved after 7 hours 38 minutes, affecting Telephony Infrastructure: Inbound Calls and Telephony Infrastructure: Outbound Calls and 1 more, on May 11, 2025.

monitoring May 11, 2025, 09:42 AM UTC

The service is being monitored.

Started: May 11, 2025, 02:30 AM UTC
Resolved: May 11, 2025, 10:08 AM UTC
Duration: 7h 38m
Detected by Pingoru: May 11, 2025, 02:30 AM UTC

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound CallsCarrier Networks: Local NumbersCarrier Networks: Toll-Free NumbersCarrier Networks: MessagingApplicationContact CenterOmnichannelMeetingsAnalytics

Update timeline

investigating May 11, 2025, 03:23 AM UTC

We are currently investigating this issue.
investigating May 11, 2025, 03:24 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 03:29 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 04:14 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 05:14 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 06:14 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 07:29 AM UTC

We are continuing to investigate this issue.
investigating May 11, 2025, 08:30 AM UTC

We are continuing to investigate this issue.
monitoring May 11, 2025, 09:39 AM UTC

The service is being monitored.
investigating May 11, 2025, 09:41 AM UTC

The service is being monitored.
monitoring May 11, 2025, 09:42 AM UTC

The service is being monitored.
resolved May 11, 2025, 10:08 AM UTC

The service returned to normal operation.

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