Dialpad incident

Some customers may be experiencing issues with calls ringing after an operator answers

Resolved after 1 hour 31 minutes, affecting Telephony Infrastructure: Inbound Calls, on May 16, 2025.

monitoring May 16, 2025, 01:37 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 16, 2025, 01:12 AM UTC
Resolved
May 16, 2025, 02:44 AM UTC
Duration
1h 31m
Detected by Pingoru
May 16, 2025, 01:12 AM UTC

Affected components

Telephony Infrastructure: Inbound Calls

Update timeline

  1. investigating May 16, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2025, 01:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 16, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 02:44 AM UTC

    This incident has been resolved.

Your product runs on more than Dialpad

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →