Dialpad incident
Some customers might experiencing issues with calling, messaging and meetings
Resolved after 1 hour 18 minutes, affecting Telephony Infrastructure: Inbound Calls and Application and 1 more, on May 20, 2025.
This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
Affected components
Update timeline
- investigating May 20, 2025, 03:32 PM UTC
We are currently investigating this issue.
- investigating May 20, 2025, 03:43 PM UTC
We are continuing to investigate this issue.
- investigating May 20, 2025, 03:59 PM UTC
We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page
- monitoring May 20, 2025, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 20, 2025, 04:15 PM UTC
We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
- resolved May 20, 2025, 04:51 PM UTC
This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.
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