Dialpad incident

Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants

Resolved after 1 hour 3 minutes, affecting Ai Agent, on June 10, 2025.

monitoring Jun 10, 2025, 12:58 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 10, 2025, 12:19 PM UTC
Resolved
Jun 10, 2025, 01:22 PM UTC
Duration
1h 3m
Detected by Pingoru
Jun 10, 2025, 12:19 PM UTC

Affected components

Ai Agent

Update timeline

  1. identified Jun 10, 2025, 12:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 10, 2025, 12:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2025, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 01:22 PM UTC

    This incident has been resolved.

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