Resolved after 3 hours 15 minutes, affecting SwimTopia customer sites and Background data processing and 1 more, on November 18, 2025.
Cloudflare is reporting that this issue is now resolved. We can confirm that access to our services appears to be fully restored, and we consider this issue resolved.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:56 AM UTC
We are investigating reports of connection failures via Cloudflare, a service we use for security and network performance. Connectivity to affected sites is sporadic.
- investigating Nov 18, 2025, 12:09 PM UTC
Cloudflare has acknowledged this incident and is posting updates to this page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are monitoring this situation and are working on mitigation strategies.
- investigating Nov 18, 2025, 12:12 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:38 PM UTC
Access to services appears to be restored in some parts of the network. We continue to monitor the situation.
- investigating Nov 18, 2025, 01:11 PM UTC
Access to services remains sporadic for different parts of the network. We are continually monitoring the situation.
- monitoring Nov 18, 2025, 01:20 PM UTC
Cloudflare is reporting that the issue has been identified and a fix is being deployed. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are continually monitoring the situation.
- monitoring Nov 18, 2025, 01:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:39 PM UTC
Cloudflare is reporting that they have deployed a change that has restored some services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We can confirm access to most of our services have improved significantly. We continue to monitor this situation closely.
- resolved Nov 18, 2025, 03:12 PM UTC
Cloudflare is reporting that this issue is now resolved. We can confirm that access to our services appears to be fully restored, and we consider this issue resolved.
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