SwimTopia incident

Network provider outage (Cloudflare)

Resolved after 3 hours 15 minutes, affecting SwimTopia customer sites and Background data processing and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 03:12 PM UTC

Cloudflare is reporting that this issue is now resolved. We can confirm that access to our services appears to be fully restored, and we consider this issue resolved.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 11:56 AM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 15m
Detected by Pingoru
Nov 18, 2025, 11:56 AM UTC

Affected components

SwimTopia customer sitesBackground data processingMeet MaestroSwimTopia Mobilehelp.swimtopia.comwww.swimtopia.com

Update timeline

  1. investigating Nov 18, 2025, 11:56 AM UTC

    We are investigating reports of connection failures via Cloudflare, a service we use for security and network performance. Connectivity to affected sites is sporadic.

  2. investigating Nov 18, 2025, 12:09 PM UTC

    Cloudflare has acknowledged this incident and is posting updates to this page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are monitoring this situation and are working on mitigation strategies.

  3. investigating Nov 18, 2025, 12:12 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 18, 2025, 12:38 PM UTC

    Access to services appears to be restored in some parts of the network. We continue to monitor the situation.

  5. investigating Nov 18, 2025, 01:11 PM UTC

    Access to services remains sporadic for different parts of the network. We are continually monitoring the situation.

  6. monitoring Nov 18, 2025, 01:20 PM UTC

    Cloudflare is reporting that the issue has been identified and a fix is being deployed. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are continually monitoring the situation.

  7. monitoring Nov 18, 2025, 01:36 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Nov 18, 2025, 02:39 PM UTC

    Cloudflare is reporting that they have deployed a change that has restored some services. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We can confirm access to most of our services have improved significantly. We continue to monitor this situation closely.

  9. resolved Nov 18, 2025, 03:12 PM UTC

    Cloudflare is reporting that this issue is now resolved. We can confirm that access to our services appears to be fully restored, and we consider this issue resolved.

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