Suralink incident

File Upload Issues - US Region

Resolved after 27 minutes, affecting File Uploads and Downloads, on November 6, 2024.

resolved Nov 06, 2024, 03:00 PM UTC

The issue preventing file uploads for some users in the US region has been resolved.

Started
Nov 06, 2024, 02:33 PM UTC
Resolved
Nov 06, 2024, 03:00 PM UTC
Duration
27m
Detected by Pingoru
Nov 06, 2024, 02:33 PM UTC

Affected components

File Uploads and Downloads

Update timeline

  1. investigating Nov 06, 2024, 02:33 PM UTC

    We are investigating an issue that is impacting file uploads in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Nov 06, 2024, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2024, 03:00 PM UTC

    The issue preventing file uploads for some users in the US region has been resolved.

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