Resolved after 32 minutes, affecting Secure File Sharing and Secure File Sharing and 1 more, on September 28, 2026.
The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating Sep 28, 2026, 08:49 PM UTC
We are investigating reports of file download failures in Secure File Sharing, and will provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Sep 28, 2026, 09:05 PM UTC
A fix for the issue preventing files from downloading in Secure File Sharing has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Sep 28, 2026, 09:21 PM UTC
The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.
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