Suralink incident

Degraded Performance - US Region

Resolved after 23 minutes, affecting Suralink Web Application, on October 12, 2026.

resolved Oct 12, 2026, 08:42 PM UTC

The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Started
Oct 12, 2026, 08:18 PM UTC
Resolved
Oct 12, 2026, 08:42 PM UTC
Duration
23m
Detected by Pingoru
Oct 12, 2026, 08:18 PM UTC

Affected components

Suralink Web Application

Update timeline

  1. investigating Oct 12, 2026, 08:18 PM UTC

    We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.

  2. monitoring Oct 12, 2026, 08:29 PM UTC

    A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Oct 12, 2026, 08:42 PM UTC

    The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

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